Conflict Resolution Protocol

PARENT / BENCH STAFF CONFLICT RESOLUTION PROTOCOL:

Remember the 24-hour rule before initiating communication

Shuswap Ringette Association (SRA) is committed to providing parents and bench staff with a means of resolving issues or concerns that may arise during the season. The protocol below is developed based on the Ringette BC Codes of conducts signed by all parents, players and bench staff at the start of season. There are many reasons why a person may have a disagreement, common concerns involve playing time, playing position, skill development or coaching style. If left unaddressed, these issues can escalate and will ultimately have a negative impact on the player, parent, coach and team. If a conflict should arise during the season, the following steps should be taken to resolve the difference. Remember the “24 hour rule”. If you have a concern, wait 24 hours and then determine if you wish to pursue an issue.

Step One: The initiating party will request a meeting with the Coach or Parent either in person, by e-mail or by phone. This request can be made directly to the Coach/Parent so that the privacy of the individual requesting the meeting is maintained. Parents may also request a meeting with the coach via the manager. Please do not approach the coach prior to or after a game or practice as the coach’s focus should be on the players and the game/practice.

Step Two: A meeting shall take place between the affected parties. Coaches are encouraged to meet with individual parents to discuss concerns that affect that parent’s player. If the difference is not resolved, then Step Three can be initiated by either party.

Step Three: The initiating party will notify the Director of Coaching and the Vice President who will meet, as soon as possible, with both sides in an attempt to resolve the difference. If the Director of Coaching and the Vice President cannot resolve the situation at this meeting, proceed to Step Four.

Step Four: One or both parties can request that the difference be settled by the SRA Executive. Such a request will be submitted in writing to the President of SRA who will add it to the next meeting agenda or call a special Board meeting, if required. The Director of Coaching and the Vice President will report to the Executive and both parties will be heard. Should the matter require a vote by the SRA Executive, the vote will be conducted by secret ballot. The decision of the majority will be binding on all parties.

Step Five: Should the situation not be resolved by SRA, all registered members have the right of appeal to Ringette B.C (RBC).